Frequently asked
The honest answers
Real questions from real members. If yours isn't here, hit the contact page — a real person reads every email.
The Product
How long until I notice anything?
Most members notice a gentle warmth in week one, steadier energy in weeks two to three, and a clearer "shift" around month three. The botanicals work on the body's longer rhythms — not the same schedule as caffeine.
That's why we ask you to commit to 90 days, and why our money-back guarantee runs for 90 days too.
What does it taste like?
Warm, slightly spicy, herbaceous — closer to an old-school herbal tincture than a sweetened vitamin. Most members take it directly under the tongue or mix it into water or coffee. The warming sensation is the cayenne — it's a feature, not a bug.
How do I take it?
Two dropperfuls (about 2 ml total) under the tongue every morning. Hold for 30 seconds for sublingual absorption, then swallow. You can mix into water, coffee, juice, or take directly. Take it with or without food — whatever suits your morning routine.
Can I take it with my heart medication?
We always recommend running any new supplement past your doctor or cardiologist — especially if you're on prescription medication. Hawthorn berry, in particular, can interact with certain blood pressure and blood thinning medications. Your doctor can review the ingredient list (which is fully disclosed) and tell you if it's appropriate for you.
Are there any side effects?
Most members have no side effects. The cayenne can cause a warming sensation in the mouth and stomach (this is normal). A small number of people are sensitive to capsaicin and find it uncomfortable — if that's you, we'll refund you immediately. If you're pregnant, nursing, or have a known medical condition, talk to your doctor first.
Subscription & Billing
How does the subscription work?
We ship your bottles on the cycle you choose — every 30, 60, or 90 days. Free shipping to United States on every order. We'll email you 5 days before each shipment so you can adjust quantity, change cycle, skip the next box, or cancel — all in one click. No phone calls. No friction. Ever.
How do I skip, pause, or cancel?
Log into your account and click "Manage subscription." Skip, pause, change cycle, or cancel — all one click. We will never make you call us. We will never make you email customer service to cancel. We mean it.
When will I be charged?
Your first charge is at the moment of purchase. After that, you're charged on your subscription cycle (30, 60, or 90 days from your last shipment). We send a reminder email 5 days before every charge so you have time to adjust or skip.
What if my card fails?
We'll email you immediately and try the card again over the next several days. You can update your card or add a backup payment method anytime in your account. We don't suspend your subscription for one failed charge — we work with you.
Shipping & Returns
Where do you ship?
We currently ship to all 50 US states, Canada, the United Kingdom, Australia, and New Zealand. Free shipping to all five — every order, no minimum. See the shipping page for delivery windows.
How long does shipping take?
US orders ship the same day if placed before 2pm ET, next business day otherwise. Most US orders arrive in 2-5 business days. International orders take 7-14 business days.
What's your return policy?
90 days. Full refund. No questions asked. No phone trees. Email us within 90 days and we'll process the refund the same day. We can offer this because we know how the formula works — and we'd rather refund the small percentage of customers it doesn't suit than make it hard to leave.
Manufacturing & Quality
Where is it made?
Manufactured in California in a GMP-certified facility. Bottled in amber glass to preserve potency. Shipped from our US warehouse same-day on orders placed before 2pm ET.
What does "third-party tested" mean?
Every batch is sent to an independent ISO-certified laboratory for testing — purity, potency, heavy metals, microbes, identity, adulterants. Not a sample. Every batch. Certificates of Analysis are available on request — just email us.
Is it vegan / gluten-free / non-GMO?
Yes to all three. Naturally vegan, gluten-free, and non-GMO. Suitable for halal and kosher diets. Contains no added sugar, artificial flavors, colors, preservatives, alcohol, or fillers.
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